After the order ships out, you will receive a confirmation email with the tracking number provided. If you fail to receive the email or you get the wrong tracking number, please submit a ticket on the top right “Online Help”, we will get back to you within 24 business hours generally. And if you are at the mobile version, please submit it at the bottom of the page.
Articles in this section
- I have received a discount link referred by one of my friend and I have ordered through this link, why didn’t I save $20 off after I checked out?
- I have signed up for your newsletter but I haven’t received anything yet, when can I get some coupons?
- What should I do if I did not receive a confirmation email?
- Why didn't I get an email about my order being shipped?
- How long will it take my order to arrive?
- How do I cancel an order?
- How long does it take for my order to ship?
- How do I track my orders?
- Are there any additional fees?
- Can I order silk pillowcases in different colors?