Our shipping notification email is sent out automatically by our ordering system once your order has been shipped out. If you did not receive an email, you may have entered your email incorrectly or it could have sent to your spam folder. It normally takes 1-2 business days for us to process your order before sending your package out. If you have not received an email about your order being shipped within 2 business days of the date you placed your order then please contact LILYSILK customer service by submitting a ticket online.
Articles in this section
- I have received a discount link referred by one of my friend and I have ordered through this link, why didn’t I save $20 off after I checked out?
- I have signed up for your newsletter but I haven’t received anything yet, when can I get some coupons?
- What should I do if I did not receive a confirmation email?
- Why didn't I get an email about my order being shipped?
- How long will it take my order to arrive?
- How do I cancel an order?
- How long does it take for my order to ship?
- How do I track my orders?
- Are there any additional fees?
- Can I order silk pillowcases in different colors?