You can choose “online help” on the right side during office hours. Also, you can submit a ticket on the top right “Online Help”, we will get back to you within 24 business hours generally. And if you are at the mobile version, please submit it at the bottom of the page.
Requests sent during our office hours will be responded to within 2 hours time. Requests made outside of our office hours will be responded to within 12 hours' time.