We are sure you will be delighted with our items, but if not, simply contact us online or submit a ticket. We gladly accept returns within 45 days of receipt for most items in good condition.
Generally speaking, if you wanna return the items, please follow the below.
1. Sign in to your LILYSILK account to find “My RMA” or Click Request RMA at the below of the website directly.
2. Click “Request New Return” and choose the order to initiate a return.
3. Select the item(s) you would like to return, indicate the reason, condition, resolution, and submit.
4. After you have submitted the return, please kindly wait for the approval. And please print the RMA packing slip and enclose it inside the return package after receiving the approval.
5. Call the post office to arrange a collection or drop off at your nearest post office.
*Please print out the RMA packing slip and enclose it in the return package, or any relayed we will be out of responsibility.
You can also click here to Download the Return & Exchange form
1. You have 45 days to decide if the items are right for you if not, you can certainly come to us within 45 days on receipt.
2. The following items couldn't be returned: Items on clearance, Silk Underwear, Customized Items, Monogrammed Items.
3. Items must be returned unworn, unwashed, undamaged with all original tags attached. We do not accept a returned item that’s worn, damaged, washed or altered in any way.
4. We do not accept returned items that were sent back by you directly without checking with us first. Note: Please make sure that you will return the package to our agreed return address. Or it will affect the processing of your return.
Should you have any queries about shipping & return, please submit a ticket on the top right “Online Help”, we will get back to you within 24 business hours generally. And if you are at the mobile version, please submit it at the bottom of the page.