We would be more than happy to help and solve your questions as soon as possible.
Normally, emails will be replied to within 24 business hours if you have already contacted us via support@lilysilk.zendesk.com.
We suggest you check the Sent Mail and Drafts first to see whether it has been sent successfully if you do not receive the replies.
If it is successful, please kindly check your Spam/Junk folder to see if our email was marked as spam.
You can select Report, not spam, or Move to inbox if that e-mail is found there.
Alternatively, check out the All Mail folder, which contains every email you received recently, including the junk folder.
If you still cannot find the replies after all the above checking, please check your security system, which you may use to detect spam e-mail; you are suggested to add our contact email to your safe sender list or white list.
You are welcome to contact us via online chat (from 9:00 am to 5:00 pm CST) or phone call.
Here is phone service from our US office:
TEL: 909-861-1680
from 9:00 am to 5:00 pm PST (Monday to Friday)