Generally, there are three reasons why you can not log into your account: you did not register on our website or your password is incorrect or you forget the password.
If your password is incorrect or you do not remember the password, please kindly try to change your password via clicking "Forgot Your Password?" on the login page.
If you have done it, but you do not receive a link to reset your password later. First of all, please kindly check your spam or trash folder. If you still can not find the link, you most likely have not registered on our website. Could you please kindly register via "CREATE ACCOUNT" on the right side of the login page?
If you are sure that you have registered, please kindly contact our email support@lilysilk.zendesk.com and we will help you with it.
