FAQ
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Orders
- Why have i not received my goods orde...
- How to place a bulk order?
- Rules of Friends Referral
- I have signed up for your newsletter ...
- What should I do if I did not receive...
- Why didn't I get an email about my or...
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Products
- How to Get Wrinkles Out of Silk?
- How To Hand Wash Silk At Home？
- How to Remove Static from Silk Clothe...
- Why there is a color difference?
- What is Momme in silk fabric & What i...
- What is the difference between oxford...
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Return
- What if I received a defective/wrong/...
- What is the status of my return or ex...
- What is your return policy?
- Will I get full refund for my return?
- How do I return an item?
- Which items couldn't be returned or r...
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Delivery
- Do you ship internationally?
- What should I do if the package is da...
- What should I do if I'm not at the sh...
- How long does it take to receive my g...
- Why hasn't my shipping information be...
- Why is the tracking number not working?
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Payment
- Why can't I check out?
- What methods of payment do you accept？
- How am I able to check how many LILYS...
- Why was my payment declined?
- What am I eligible to apply my LILYSI...
- How does the express checkout feature...
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Account
- Why am I not getting feedback to my e...
- Why can't I log into my account?
- What is LILYSILK Points?
- How to apply my LILYSILK Points and t...
- Why can't I log into my LILYSILK acco...
- I can't see my order in my account?
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Security & Privacy
- Is it safe to order from you?
- What is your comforters' warranty?
- How do I unsubscribe from LILYSILK ne...
- Will LILYSILK save my personal inform...
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About LilySilk
- What is OEKO-TEX® Standard 100?
- I have some complaints/suggestions re...
- Why LILYSILK?
- Where to find LILYSILK?
- About us