Once your order is dispatched, LILYSILK automatically sends a shipping confirmation email. If you've verified that your order status is 'shipped' but haven't received this email, please check the following:
Email Accuracy: Ensure your email address was entered correctly when placing the order.
Spam/Junk Folder: Sometimes, emails might be redirected here. Please check your spam or junk folder.
Email Filters: Check if your email settings or filters are blocking our emails.
If you still cannot find the shipping notification, please reach out to LILYSILK customer support at us@help.lilysilk.com . We aim to respond within 24 hours to resolve any issues promptly.