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  1. LilySilk Help Center
  2. FAQ
  3. Orders

Orders

  • Why have i not received my goods ordered?
  • How to place a bulk order?
  • I have received a discount link referred by one of my friend and I have ordered through this link, why didn’t I save $20 off after I checked out?
  • I have signed up for your newsletter but I haven’t received anything yet, when can I get some coupons?
  • What should I do if I did not receive a confirmation email?
  • Why didn't I get an email about my order being shipped?
  • How long will it take my order to arrive?
  • How do I cancel an order?
  • How long does it take for my order to ship?
  • How do I track my orders?
  • Are there any additional fees?
  • How do I change/modify my order?
  • Are your pillowcases sold individually or as a set? All of them are pictured with two.
  • How do I change my shipping address once my order is placed?
  • Can I add customization requests to my order?
  • Can I place an order through telephone?
  • How can I place an order on your website?
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