Order processing typically takes 1 to 2 business days, unless the items you ordered are out of stock or are pre-sale products. For orders requiring customization services or monogramming, please allow an additional 4 working days for processing. Once your items are dispatched, you will receive a shipping confirmation email with tracking details. You can track your order through the "Check Order Status" link at the bottom of our website or by logging into your account. Please note that shipping times can vary depending on the destination country.
If the tracking number has not been updated, or if there has been no delivery change for approximately five days, please do not hesitate to contact our support team at us@help.lilysilk.com . We are here to help you resolve any issues with your order.