Our confirmation emails are automatically sent by our ordering system. If you do not receive a confirmation email within 12 hours of placing your order, despite the payment being charged from your credit card or PayPal account, please contact us immediately. We will verify your order in our system and resend the confirmation email, which will include your order number and details.
Possible Reasons for Non-Receipt of Confirmation Email:
Incorrect Email Address: If the email address entered during registration on our website is incorrect or seldom used, our confirmation email may not reach you. It is important to ensure that the email address provided is accurate and actively monitored.
Express Checkout Email Differences: If you used the express checkout option, the email address associated with your PayPal account was used. This email address may differ from your primary email. We recommend checking both email accounts for our confirmation email.
Email Filters: Some email systems may mistakenly classify our emails as junk or spam. Before contacting us, please check your junk or spam folder, as there is a significant possibility that our email was redirected there.
For any further assistance or to resolve issues with receiving emails, please reach out to us directly at us@help.lilysilk.com. We are committed to ensuring a smooth and transparent communication process.