FAQ
Orders
- Why have i not received my goods ordered?
- How to place a bulk order?
- Rules of Friends Referral
- I have signed up for your newsletter but I haven’t received anything yet, when can I get some coupons?
- What should I do if I did not receive a confirmation email?
- Why didn't I get an email about my order being shipped?
Products
- How to Get Wrinkles Out of Silk?
- How To Hand Wash Silk At Home？
- How to Remove Static from Silk Clothes Easily?
- Why there is a color difference?
- What is Momme in silk fabric & What is thread count
- What is the difference between oxford and terse silk pillowcase?
Return
- What if I received a defective/wrong/stained item?
- What is the status of my return or exchange?
- What is your return policy?
- Will I get full refund for my return?
- How do I return an item?
- Which items couldn't be returned or refunded?
Delivery
- Do you ship internationally?
- What should I do if the package is damaged in transit?
- What should I do if I'm not at the shipping address when my package is delivered?
- How long does it take to receive my goods?
- Why hasn't my shipping information been updated?
- Why is the tracking number not working?
Payment
- Why can't I check out?
- What methods of payment do you accept？
- How am I able to check how many LILYSILK Points I have?
- Why was my payment declined?
- What am I eligible to apply my LILYSILK Points to?
- How does the express checkout feature work?
Account
- Why am I not getting feedback to my emails?
- Why can't I log into my account?
- What is LILYSILK Points?
- How to apply my LILYSILK Points and the coupon code I received when check out?
- Why can't I log into my LILYSILK account?
- I can't see my order in my account?